Responsible for the leadership and coordination of the information technology (IT) services of the college, and has primary responsibility for short and long-range planning of the college’s technical infrastructure to ensure that it supports current and future programming and communications requirements. The individual in this position provides oversight to the management of the college’s computer software systems, servers, and networks, for the implementation and integration of enterprise systems and associated subsystems, and for IT instructional and operational support activities.
PRIMARY DUTIES AND RESPONSIBILITIES*
Provides planning, budgeting, leadership and supervision to the IT department, communicates current and projected needs, requirements and options in the college budgeting process, and recommends acquisitions and updates;
Coordinates long-range planning activities for the technology infrastructure of the college, including administrative/student information systems, computer networks, personal computers, video systems, and voice communication systems;
Evaluates and recommends vendor contracts for hardware, software, and technology related services as needed;
Establishes standards for desktop computing, user support services and training;
Directs IT support services including distance education, media services, network operations and services, student computing, and college telephone systems, and ensures a prompt, efficient, effective, and client friendly technical support operation;
Develops information security guidelines and manages implementation, arranges for needed training and staff professional development, and recommends and drafts policy revisions where indicated;
Coordinates the activities of institutional research and web services to support the college’s information and communication needs;
Provides project management for technology deployment or implementations, is responsible for assuring the maximum availability and reliability of the college’s technical networks with the resources available;
Establishes standards for technology hardware, software, and communications protocols;
Maintains, reviews, and upgrades as needed the disaster recovery plan for the college’s information recovery services;
Works collaboratively with other departments to efficiently implement technical installations and upgrades;
Performs other related tasks as required.
SUPERVISION – Works under the general supervision of the college president
ATTENDANCE – Individuals in this position are expected to be generally available during the normal business hours of the college, and may frequently be required to vary their schedule to meet department and institutional requirements, and to participate in professional conferences, workshops, and presentations.
WORKING CONDITIONS – Conditions are generally those of a typical office environment, requiring frequent oral communication with college administrators, faculty, staff, students, and external vendors and the ability to enter and retrieve data and written communications in electronic format in a timely manner. This position is that of a “working supervisor,” and the individual in this position may be called upon not only to plan and direct but to participate in the performance of many of the tasks of the department, from evaluating system issues to assisting with the installation of complex equipment. Some visual and physical dexterity is therefore required, including the ability to perform visual identification of equipment, parts, and connections, and to assist in the movement of fragile objects up to 30 pounds. Work may occasionally require bending, lifting, a wide range of arm movement, finger and hand dexterity, and may from time-to-time require climbing and working from ladders or lifting devices. Setup, maintenance, or evaluation of some equipment may require work in places with restricted room for movement. The individual in this position may from time to time have access to sensitive and highly confidential information, and must maintain and enforce strict confidentiality as necessary.
- Bachelor’s degree in computer information systems, management, or related field
- Five years’ related experience, including one year in a supervisory or management role, or a combination of education and experience commensurate with the requirements of the position
- Broad knowledge of current communication protocols, operating systems, virtual technologies, and programming
- Technical knowledge and analytical skills to identify complex system issues and coordinate an effective resolution
- Ability to manage multiple projects concurrently and deliver timely, on budget completion of those projects
- Demonstrated ability to work cooperatively and collaboratively with college faculty, staff, administration, and governing boards
- Demonstrated ability to communicate technical matters effectively with people of varying skills and background, including board members, supervisors, college faculty and staff, students, and the general public
- Sufficient visual acuity and physical dexterity to meet working conditions
JOB DIMENSIONS – Knowledge of work, impact, self-reliance, work standards, technical/professional self-development, teamwork, written communication, oral presentations, delegation, performance results, negotiation, sensitivity, initiative, analysis, decisiveness, dependability, planning and organizing, persuasiveness, attention to detail, stress tolerance, judgment, commitment to the college, informal communication, influence.
Kirtland Community College is an equal opportunity employer
* This job description is intended to describe the type and level of work being performed by a person in this position. It is not an exhaustive list of all duties and responsibilities required by a person so classified.