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Student Financial Services Supervisor

Supervises and oversees daily operations of the Student Financial Services Department, where the primary focus is on assisting students with their financial responsibility to the college.  Provides student-focused customer service, ensures accuracy of student accounts, and answers/assists with financial aid questions/process/documentation.


Directs and provides support to front desk specialists during peak times. Responds to questions and gives guidance concerning student accounts, due dates, payment options, tuition rates, all financial aid programs and eligibility requirements.  Resolves more complex issues regarding a student’s account.

Receipts departmental deposits, processes web payments; prepares bank deposits; reconciles petty cash. Reconciles multiple receivable accounts at month-end; reconciles tax revenue and computes operating and debt retirement figures; compiles documentation and creates reports for annual audit; posts write-offs; prepares 1098T tax documentation for display on website.  As budget officer for Department, approves and monitors office expenditures.

Module manager for the accounts receivable module of the college’s software system. Monitors, reviews and edits transactions generated by front desk specialists, M-TEC, registrar’s Office, and bookstore to ensure accuracy of student accounts. Works collaboratively with eServices and software company to resolve problems and ensure the system is working properly.  Creates reports, queries, labels, etc. using the student database in order to provide information relative to selected students.

Maintains Student Financial Services web page; assists with review and development of communication (letters, emails, website content, forms, marketing materials) to students as it relates to admissions, registration, accounts receivable, financial aid. Promotes collaboration between various departments to improve processes and services. Establishes key dates such as registration down times, refund disbursements, student Bookstore charges, and payment deadlines.

Maintains all student account records; prepares student billings; tracks past due accounts and prepares monthly reminders; oversees administration of third party payment plan. Submits delinquent accounts to collection agency and notifies agency as student information is updated; computes and posts manual credits to accounts based on special circumstances; issues student refunds via direct deposit resulting from dropped classes or excess financial aid.

Creates billings to users of college services and facilities and keeps appropriate records to ensure payments are received in a timely manner. Prepares itemized invoices to state and federal agencies and employers providing financial assistance to students. Post third party figures in Powerfaids to avoid over-awards; calculates internal scholarships; works closely with Financial Aid personnel in reviewing awards prior to transferring to student accounts.

Calculates total tuition cost by program for display on MCDC website and on an individual basis for all students receiving Michigan Works funding. Provides data for Gainful Employment.

Attends meetings and conferences to stay current on changing State and Federal regulations.

Performs other related tasks as required.

SUPERVISION – Works under the general supervision of the Chief Financial Officer

ATTENDANCE– Individuals in this position are expected to be available during the normal business hours of the college, and may occasionally be asked to vary their schedule and/or work overtime to meet department requirements

WORKING CONDITIONS – Conditions are those of a typical office environment, requiring frequent oral communication with students and colleagues, and the ability to enter data and written communications in electronic format in a timely manner


  • Bachelor’s degree in business, accounting, or related field
  • Three to five years of related experience, or a combination of education and experience commensurate with the requirements of this position
  • Strong understanding of student financial aid regulations and compliance.
  • Strong foundation of accounting principles
  • Experience with personal computer software (Microsoft Excel and Word), complex computer based systems and multi-faceted network related software and database management systems

JOB DIMENSIONS – Analysis, judgment, planning and organizing, stress tolerance, sensitivity, attention to detail, dependability, delegation, self-reliance, commitment to the college, work standards, initiative, informal communications, written communications, professional development, knowledge of work, teamwork


Kirtland Community College is an equal opportunity employer

* This job description is intended to describe the type and level of work being performed by a person in this position. It is not an exhaustive list of all duties and responsibilities required by a person so classified.