Responsible for implementation and integration of enterprise systems and associated subsystems such as ERP/SIS, access controls, document imaging, inventory management systems, web applications, and software as a service. Provides system-level support of multi-user applications and hardware, including installation, configuration, maintenance, and support of these systems. Identifies alternatives for optimizing computer resources.
PRIMARY DUTIES AND RESPONSIBILITIES*
Analyzes documentation of enterprise systems and/or associated subsystems to provide an efficient transition for system implementation or upgrade.
Researches, analyzes, and recommends hardware and software purchases based on departmental needs. Explores feasibility of integration with existing systems. Provides cost and timelines for new system implementation.
Coordinates integration of new and existing systems institution-wide.
Analyzes and evaluates existing or proposed procedures or problems to define data processing needs.
Prepares detailed flow charts and diagrams outlining systems capabilities and processes.
Develops and maintains system documentation.
Provides assistance when end-user guidelines are inadequate, significant deviations are proposed, or when unanticipated problems arise.
Documents system problems and resolutions for future reference.
Collaborates in the development and implementation of departmental policies and procedures.
Maintains software inventories, site and/or server licensing, and user access and security.
Collaborates with staff to ensure security, connectivity, and compatibility between systems.
Maintains confidentiality with regard to the information being processed, stored, or accessed by the network.
Facilitates the use of applications for students and college employees by coordinating and providing administrative, technical, and/or software support.
Provides first level of technical support to resolve hardware, connectivity problems, user access, installation configuration, upgrades to desktop hardware and peripherals, and component configuration.
Provides second level application support to staff through consultation and implementation.
Supervises eServices Specialist.
Performs other related tasks as required.
(Work will generally be performed using computer equipment in an indoor office environment. Setup or maintenance of some peripheral equipment may require work in areas such as data rooms or wiring closets with restricted room for movement. May be required to assist in moving computers and associated equipment within or between buildings)
SUPERVISION – Works under the general supervision of the director of institutional services.
- Associate degree in computer science, data processing, or related field
- Three to five years of application/technical support experience or a combination of education and experience commensurate with the requirements of this position
- Operational knowledge of TCP/IP communications protocols
- Familiarity with relational database systems and desktop operating systems including Windows and MacIntosh
- Ability to install software and hardware on networking equipment and microcomputers
- Familiarity with various networking and personal computer software
- Ability to troubleshoot and perform routine maintenance on computers and peripheral equipment
- Ability to communicate information to faculty, students, staff, and the public in a clear and concise manner
- Ability to desire to work as a member of a team
JOB DIMENSIONS – Analysis, judgment, attention to detail, commitment to the college, dependability, informal communication, initiative, knowledge of work, planning and organization, sensitivity, teamwork, technical/professional self development, work standards.
Kirtland Community College is an equal opportunity employer
* This job description is intended to describe the type and level of work being performed by a person in this position. It is not an exhaustive list of all duties and responsibilities required by a person so classified.