Part-time Financial Aid Support Specialist
Individuals in this position are primarily responsible for the administration of Federal and State of Michigan grants related to Covid Relief, along with providing front-line customer service and outreach counseling to students and families about state eligibility.
PRIMARY DUTIES AND RESPONSIBILITIES*
- Coordinates and administers all state programs.
- Interprets requirements, policies, and procedures as they relate to Kirtland’s financial aid operations. Insures that Kirtland is in compliance with all state program policies. As needed, develops new methods, procedures, and policy proposals that ensure adherence to state regulations as well as improve departmental student services.
- Analyzes and resolves all problems related to the state programs.
- Reconciliation of all payment and reporting activity for all state aid programs
- As needed, prepares analytical reports. Keeps the Director informed of all programmatic changes and proposed changes. Prepares and presents program updates to staff at weekly meetings and at ad hoc training workshops.
- Monitor programs web content and update, as necessary.
- Develop appropriate forms, letters, fact sheets, and other informational materials
necessary for specific financial aid functions and processes. - Correspond with individual students and families through written or electronic communications to respond to inquiries or to provide necessary information.
- Post all the External Scholarship awards and third-party payment and details in global comments.
- Other duties as assigned
SUPERVISION – Works under the general supervision of the Director of Financial Aid
ATTENDANCE – Individuals in this position are expected to be available during the peak business hours of the college, and may occasionally be asked to work more than their regularly scheduled hours.
WORKING CONDITIONS – Conditions are those of a typical office environment, requiring the ability to read and enter data and written communications in electronic format in a timely manner.
MINIMUM QUALIFICATIONS
- Associate degree in office information systems, accounting/business or related field.Â
- One to three years of related experience in student support services or client support services, or a combination of education and experience commensurate with the requirements of this position.Â
- Knowledge of data entry and word processing (typing, editing, formatting documents).
- Ability to quickly learn and effectively utilize financial aid software and other software as needed.
- Ability to process and maintain information that is often ambiguous and highly confidential.Â
- Must understand and adhere to procedural and confidentiality requirements of federal and state laws.Â
- Strong interpersonal and communication skills.
- Skilled in the use of personal computers and related software applications.
- Ability to communicate effectively, both orally and in writing.
- Knowledge of customer service standards and procedures.
- Ability to analyze and solve problems.
- Ability to make evaluative judgments.
JOB DIMENSIONS – Analysis, judgment, planning and organizing, sensitivity, attention to detail, knowledge of work, teamwork, work standards, initiative, informal communication, written communication, dependability, commitment to the college, stress tolerance, technical and professional self-development
An equal opportunity employer
* This job description is intended to describe the type and level of work being performed by a person in this position. It is not an exhaustive list of all duties and responsibilities required by a person so classified.