Student & Community Support Specialist
Serves as the initial office staff contact person at the college’s Gaylord site. Performs a wide variety of duties in the student services area and provides services to the business clients, students, faculty, and staff. Responsible for scheduling rooms for college/university classes and assisting with events.
PRIMARY DUTIES AND RESPONSIBILITIES*:
- Provides day-to-day student support services using the student information system and established processes/procedures for each functional area including admissions, registration and student accounts including verifying financial aid status, looking up account information, taking and posting payments and ensuring appropriate forms are completed for student files.
- Meets with potential students, provides printed materials, answers questions, sets up advising and testing appointments, proctors testing and records/reports testing results as necessary, answers questions on applying for financial aid, payment deadlines, and setting up payment plans with the college’s third-party provider; follows up with prospective students on required paperwork and documentation needed in order to complete admissions and financial aid processes.
- Helps with arranging meetings and special events; facility requests, room scheduling, catering arrangements, and supports front desk staff with room setups, technology, customer service and daily signage. May arrange for necessary services with other campus departments.
- Prepares semester room schedule classes and posts room signs as needed.
- Receipts, records, and reconciles payments. Dispenses cash. Prepares and makes weekly and month-end deposits.
- Manages and responds to all email correspondences sent to [email protected]; prepares outgoing mail, sorts and distributes incoming mail; places and receives telephone calls.
- Monitors office supply inventory, orders office supplies, orders and sells bookstore supplies and restocks forms and merchandise as needed; participates in month-end and annual physical inventory.
- Performs other related tasks as required.
SUPERVISION – Works under the general supervision of the Director of M-TEC in coordination with the Business Operations Supervisor of the University Center.
ATTENDANCE – Individuals in this position are generally expected to be available during normal business hours and may be asked to vary their schedule dependent upon the needs of the college.
WORKING CONDITIONS – Conditions are those of a typical office environment, requiring frequent oral communication with clients, colleagues, and college staff, and the ability to enter and retrieve data and written communications in electronic format in a timely manner. May be occasionally required to work off-site, which may involve extended hours and travel in inclement weather.
MINIMUM QUALIFICATIONS:
- Associate degree.
- One to three years of related experience, or a combination of education and experience commensurate with the requirements of this position.
- Experience with computers and the ability to learn and use a variety of personal computer software.
- Proficiency in word processing (tables, graphs, charts, 45 wpm accurate keyboarding) and ability to learn and use a variety of personal computer software.
- Demonstrated interpersonal communication skills.
- Effective analytical, interpersonal, and communication skills.
JOB DIMENSIONS – Analysis, judgment, planning and organizing, sensitivity, stress tolerance, knowledge of work, commitment to the college, attention to detail, work standards, initiative, informal communication, written communication, teamwork, dependability
* This job description is intended to describe the type and level of work being performed by a person in this position. It is not an exhaustive list of all duties and responsibilities required by a person so classified.
8/2021