Biggby Coffee Shift Leader
Manages the operations of the Biggby Coffee shop at Kirtland’s Grayling campus. Acts as a model for excellence in customer service, providing goods and services at a reasonable cost and providing a convenient and attractive environment for its customers. Evaluates the quality and service to achieve the most efficient use of college resources.
PRIMARY DUTIES AND RESPONSIBILITIES*
- Makes and serves beverages, such as coffee and tea, and foods, such as sandwiches, muffins, or cookies.
- Welcomes customers, informs them about specials or new items, answers questions, and accepts orders and payments.
- Cleans and restocks work and dining areas, empties trash, and sanitizes equipment and utensils.
- Updates signage and displays to attract customers.
- Takes inventory and replenishes items in display cases, at tables, or behind the counter.
- Provides product suggestions and assists customers with special orders.
- Supervises, trains, and evaluates department staff.
- Coordinates work schedules to ensure that the operations are open at convenient and appropriate times for students and staff; provides functional supervision for those working in the coffee shop.
- Performs routine inventory evaluations, ensuring item availability while minimizing waste.
- Works in coordination with the college’s marketing department to promote the shop and encourage sales.
- Addresses employee performance issues promptly and professionally.
- Maintains a clean and organized environment.
- Ensures the coffee shop complies with all local, state and federal laws, including but not limited to health department regulations, fire and building codes, food code, and sanitation procedures.
- Manages the scheduling and supervision of employees to meet or exceed departmental productivity levels.
- Responds to customer questions in an effective and efficient manner.
- Stocks products and product displays according to merchandising standards.
- May be required to assist in other auxiliary services departments as needed, including the campus store, campus store, cafeteria, and grill.
- Performs other related tasks as required.
SUPERVISION – Works under the general supervision of the Assistant Director of Auxiliary Services.
MINIMUM QUALIFICATIONS
- Associate degree preferred
- At least 3 years of related experience, or combination of education and experience commensurate with the requirements of this position
- Hands-on experience with professional coffee machines and knowledge of advanced coffee preparation techniques.
- Excellent verbal and written communication skills.
- Ability to multitask and frequently adjust priorities.
- Well-organized, detail-oriented and able to perform effectively under pressure.
- Ability to work independently to perform assigned duties
- Ability to perform physical tasks such as lifting and moving up to 50 pounds
ATTENDANCE – Individuals in this position are expected to be generally available throughout the year during the peak business hours of the college, and for evening and weekend events as needed. Must be able to work variable hours, and may occasionally be asked to work overtime.
JOB DIMENSIONS – Analysis, judgment, planning and organizing, knowledge of work, teamwork, dependability, attention to detail, work standards, initiative, informal communication, commitment to the college.
Kirtland Community College is an equal opportunity employer
04/2023
* This job description is intended to describe the type and level of work being performed by a person in this position. It is not an exhaustive list of all duties and responsibilities required by a person so classified.
