The employee serves as a lead worker responsible for overseeing the work activities of other Information Technology Technicians and as a senior worker performing information technology technician assignments which are recognized as the most complex.
PRIMARY DUTIES AND RESPONSIBILITIES*
Serves as the lead technician for all Kirtland sites; provides first level technical support to users concerning hardware, software, and networking problems. Escalates system problems to second level technical support staff as necessary.
Performs all functions required to install, configure, and test computer software, apps, or upgrades on college owned information technology systems; including personal computers, tablets, virtual desktop clients, and connections to the data networks.
Installs and maintains all audio/video technology; including but not limited to podiums, digital projectors, document cameras, classroom audio, DVD/VHS, video distribution equipment, digital signage displays, student center entertainment, and other educational technology (tablets, stylus pens, clickers, interactive whiteboards).
Responds to trouble calls on equipment or applications, diagnoses problems, and provides local or remote testing and support.
Communicates with students, staff, and other support personnel to identify and resolve problems and provides technical advice to technology users.
Troubleshoots, installs, and configures PC hardware such as memory, adapter cards, printers, etc. for college owned devices.
Provides technical support to departments with special hardware such as automotive analyzers, sonography equipment, medical simulators, audio-visual equipment, and software such as CAD, graphic design, etc.
Promotes integration of technology in teaching & learning and operations by providing assistance and technical training to faculty and staff.
Provides audio-visual technology setup for college events.
Prepares and coordinates sending equipment out for repair.
Implements systems to ensure ongoing technology maintenance and enhancements.
Assists with network support issues such as account creation, installation and maintenance of network printers, low level maintenance, management of disk space, etc.
Assists with technology planning and implementation including researching hardware and software applications, classroom design, standards development, and documentation.
Evaluates requests for information technology services, and assists in the development of proposals for procurement of information systems or services.
Coordinates work by scheduling assignments and directing the work of other Information Technology Technicians.
Assures the quantity and quality of the workflow by overseeing Information Technology Technicians’ adherence to established methods and procedures.
Supervises the Information Technology Technician and student employees.
Performs other related tasks as required.
SUPERVISION – Works under the general supervision of the Director of Institutional Services
ATTENDANCE – Individuals in this position are generally expected to be present and available for work during the normal business hours of the college throughout the calendar year, and may occasionally be asked to vary their schedule to meet department requirements. May also be required to travel to various Kirtland campus locations.
WORKING CONDITIONS – Conditions are those of a typical indoor office environment. Individuals in this position must be able to able to lift and move fragile objects up to 30 pounds. Work may require frequent bending, lifting, a wide range of arm movement, finger and hand dexterity, and may occasionally require climbing and working from ladders or lifting devices. Setup or maintenance of some peripheral equipment may require work in areas with restricted room for movement. Visual identification of equipment, parts, and connections is necessary.
- Associate degree in computer science, data processing, or related field
- Three to five years of computer support experience, or a combination of education and experience commensurate with the requirements of this position
- Proficiency in Apple’s operating systems, Microsoft Windows, Active Directory and Microsoft Office software such as Word, Outlook, Excel, etc.
- Familiarity with virtual and remote desktop applications
- Familiarity with VoIP and Terminal Services
- Familiarity with a variety of networking and personal computer software
- Ability to troubleshoot and perform routine maintenance on computers and peripheral equipment
- Ability to communicate information to faculty, students, staff, and the public in a clear and concise manner
- Ability to perform physical tasks such as lifting and moving up to 30 pounds
JOB DIMENSIONS – Analysis, judgment, planning and organization, sensitivity, attention to detail, work standards, knowledge of work, initiative, technical/professional self development, informal communication, commitment to the college, teamwork, dependability
Kirtland Community College is an equal opportunity employer
* This job description is intended to describe the type and level of work being performed by a person in this position. It is not an exhaustive list of all duties and responsibilities required by a person so classified.