POL 1.045 Concerns and Complaints

Kirtland Community College encourages communication when there is a concern or complaint about an action, or failure to act, by an employee, student, or agent of the college.

The college encourages discussion of concerns and complaints through informal conferences with the appropriate college employee. Concerns should be expressed as soon as possible to allow for early resolution. Should informal discussions be unsatisfactory, the college provides a formal complaint procedure. The college strives to resolve all complaints in a fair and expedient manner. Complaints which are determined to be without a factual basis will not be acted upon. Administrative decisions may be appealed to the college president. The decision of the president is final.

Any concerns about threatening behaviors, harassment or discrimination, disability access, or
breach of confidentiality should be immediately directed to college staff.

Adopted August 16, 2016
Revised October 19, 2017