Student Complaints

Michigan Department of Licensing and Regulatory Affairs (LARA)

The Michigan Department of Licensing and Regulatory Affairs is the agency designated to review complaints against institutions of higher education. Complaints concerning Kirtland Community College education activities should be referred to this agency. Students or prospective students wishing to file a complaint may visit the website at www.michigan.gov/lara. 

Students who do not reside in Michigan may contact the authority in their home state, which may be found on the website of the State Higher Education Executive Officers Association.

Ombudsman for Students

The U.S. Department of Education provides an Office of the Ombudsman to help resolve loan disputes and problems. The following options are available for contacting the office:  call toll free at (877) 557-2575, visit the website at www.fsahelp.ed.gov or write to: Office of the Ombudsman, Student Financial Assistance, U.S. Department of Education, Room 3012, ROB #3, 7th and D Streets, SW, Washington DC 20202-5144.

Accreditation

The Higher Learning Commission will hear complaints related to general practices affecting accreditation. For more specific information go to the Higher Learning Commission website.

Veterans

Complaints involving an active duty service member or veteran of the U.S. military may contact the DoD Post-Secondary Education Complaint System.

Michigan Attorney General Office of Consumer Protection

P.O. Box 30213
Lansing, MI 48909
(517) 373-1110
Toll Free (877) 765-8388
[email protected]

Suspected fraud or abuse in federal aid programs

Contact the Office of Inspector General for suspected fraud or abuse in federal aid programs.
Phone: (800) MIS-USED or (800) 647-8733

Out-of-State Students

Kirtland Community College is committed to student success. As a student, you have access to many student success services. The Rights and Responsibilities of Students policy is one resource for students. Should you need assistance to resolve a complaint or concern, please review this document first. If you are unable to satisfactorily resolve your issue, you may contact The Office of the Vice President of Student Services for further assistance. If you live in a state other than Michigan and are taking a Kirtland online class, you may also contact the appropriate office in your state that deals with student issues. Contact information is provided in the following List of State Offices. If you need additional assistance, you may contact our accrediting agency, the Higher Learning Commission.